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Hotel & Restaurant Consulting
E-mail us with your
ideas for new services you'd like offered.
Hotel & Restaurant Training
1. Staff Training and
Upselling
In-depth, interesting and
intense training programs tailored to your specific needs. Training
programs developing service standards and sequence of services:
wine appreciation, upselling, service execution and guest recognition.
Training can include line level positions as well as management.
One day, two-day and 1 week programs offered. Testing is given
at the conclusion of each program to test comprehension.
2. Restaurant Resources
Finding the best staff and
keeping them motivated and productive is the industry's biggest
challenge.
- We have a database of hospitality professionals who are looking
for the ideal position. Whether it's restaurant manager jobs
or sommelier job, we can save you time and money by sourcing
people for your open line level and management positions.
- Call on TopShelf for information on starting a restaurant,
restaurant consulting and/or wine training.
3. Mystery Shopping
With our years of restaurant
experience and eye on excellence, we will visit your restaurant
unannounced and assess your operation's service, systems, standards
as well as food and beverage quality. We will outline the areas
that you need assistance in and develop a plan to correct the
issues and improve the level of service.
4. Service Enhancements
I will create personalized
service programs that will make your operation more dynamic. Programs
are designed to improve the efficiency and morale of your staff.
I will work with your managers, support staff or line-staff to
make a lasting difference with guests as well as fellow staff
members.
5. Wine and Food Pairing
Education Program |more
info|
Your customers are willing
to experiment and try new things now more than ever before. This
is certainly true for wine. I will develop wine and food pairing
programs for your entrees, desserts or cocktail menu that will
highlight your restaurant in a more interesting light that will
translate into more sales.
6. Marketing and Special
Event Planning
Keeping your restaurant current
and dynamic is very important in today's marketplace. With competition
as fierce as ever with so many different types of restaurant concepts,
providing new ideas is vital. I will develop a weekly, monthly
or yearly schedule of unique special events that will build new
customers and keep your existing customers coming back.
(Need sample and client quote)
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